FREQUENTLY ASKED QUESTIONS
1) How do I schedule my first appointment?
Call our office or request an appointment online. Our team will help you find a time that works and answer any questions before your visit.
2) What should I bring to my first appointment?
Please bring a photo ID, your dental insurance card (if applicable), and a list of current medications and allergies. If you have recent X-rays or records from a prior dentist, we can often use them—just let us know.
3) Can I complete paperwork before I arrive?
Yes. Forms are available online for you to print and fill out. We can provide forms in advance so you can complete them ahead of time and save time at check-in.
4) What happens at a new patient visit?
We’ll review your medical and dental history, discuss your goals and concerns, perform a comprehensive evaluation, and take any necessary diagnostic imaging. We’ll then walk you through our findings and recommendations in clear, plain language.
5) How long does the first appointment take?
Most new patient visits take about 60–90 minutes, depending on your needs and whether imaging is required.
6) Do you see children and families?
Yes. We care for children, teens, and adults—and we tailor each visit to help patients feel comfortable and confident.
7) I’m nervous about going to the dentist—can you help?
Absolutely. Please tell us what makes you anxious and what has (or hasn’t) helped in the past. We’ll move at a pace that feels comfortable, explain things as we go, and focus on a calm, supportive experience.
8) What services do you offer?
We provide comprehensive dental care—from preventive cleanings and exams to restorative dentistry (fillings, crowns, bridges) as well as cosmetic dentistry, dental implants, and orthodontics. If you’re looking to improve your smile or replace missing teeth, we’ll review options and help you choose what fits your goals.
9) Do you accept dental insurance?
Yes. We’re in-network with Delta Dental, Blue Cross Blue Shield, and Altus. We’re also happy to work with other plans and help you understand your benefits.
10) Do you offer alternatives to dental insurance?
Yes. We offer very reasonably priced Dental Membership Plans that provide excellent value and make it easy to stay on track with preventive care. Plans include comprehensive and regular exams, professional cleanings, routine and full-mouth X-rays, annual periodontal and oral-cancer screenings, fluoride treatments, and 10% off all other treatments. Membership options are available for adults, children, and periodontal (perio) patients, and. Our team will be happy to review the options and help you choose the plan that fits your needs. Membership plans are not insurance plans and cannot be used in conjunction with any dental insurance.
11) Will you verify my coverage and submit my claim?
Yes. While insurance is a contract between you and your carrier, our team will verify coverage when possible, provide a good-faith estimate of your portion, and submit claims and required documentation.
12) How much will I owe at my appointment?
Payment is expected at the time services are provided. We’ll do our best to estimate your out-of-pocket portion due at the visit based on your benefits. Any remaining balance not covered by insurance is the patient’s responsibility.
13) What forms of payment do you accept? Do you offer financing?
We accept cash, check, and major credit cards. We also offer flexible financing through a third-party provider for qualified patients.
14) Will I know the cost before treatment begins?
Yes. We will always review your recommended treatment plan and associated fees before treatment begins so you can make an informed decision with no surprises.
15) What is your cancellation / no-show policy?
We reserve appointment times specifically for you and ask for at least two (2) business days’ notice if you need to reschedule or cancel. Late cancellations (less than 2 business days’ notice) and missed appointments are subject to a $50 fee. This helps cover clinical time reserved exclusively for you and supports timely care for all patients.
16) What if I’m running late?
Please call us as soon as possible. Depending on the day’s schedule, we may be able to accommodate you, adjust the visit, or help reschedule so you still receive the time and attention you deserve.